Online & Website Term Glossary

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The Glossary is an educational tool to help people understand the different aspects of website development and internet marketing. 

A term used to describe the process of collecting customer feedback and utilizing it to improve their experience.

A Voluntary Product Accessibility Template (VPAT) is a document that describes how a website or other technology such as software and hardware meets section 508 ADA compliance standards. These are used by Federal agencies to ensure an electronic product meets accessibility requirements.

Learn more at the GSA Section 508 website and this VPAT example (PDF).

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